Should we sign a non-disclosure before sharing our questionnaire library with a prospect?

No. Non-disclosure on a sales asset means it's not really an asset. Share confidently. The library is a competitive advantage you should be using actively.

What if a prospect's broker uses a non-standard questionnaire format?

Map it back to your 6-category structure and answer per category. Most non-standard questionnaires are a different layout of the same questions.

Do we have to answer every question on a cyber insurance questionnaire?

No. If a question doesn't apply, say so and explain. 'Not applicable, client environment is fully cloud-based, evidence on request' is a legitimate answer.

What if the client asks us to lie on the questionnaire?

Don't. The MSP is named on the proposal form. If the policy is invoked and the answer was wrong, the insurer will take it up with the MSP, not the client. There's no upside.

How much does a full evidence pack take to build the first time?

Around 40 to 80 hours over 4 to 6 weeks for a 50-client MSP, depending on how mature the existing documentation is. After that, 4 to 8 hours per quarter for upkeep.

MSP Guide to Cyber Insurance Questionnaires | Assurix

Insurers are asking harder questions of MSPs. What they look for, which answers get better terms, and how to build a reusable evidence pack for renewal season.

Why insurer questions are getting harder

Insurers have learned from three years of ransomware claims. The questionnaires they now send to MSPs and their clients are designed to identify providers with weak patching, poor access controls, and undocumented incident response. MSPs who cannot answer clearly are either declined cover or pay higher premiums.

What insurers are actually looking for

Evidence that privileged access is controlled and regularly reviewed
Patch and vulnerability management with documented SLAs
Tested backup and recovery procedures with recent results
Incident response plans that go beyond "call the helpdesk"
Multi-factor authentication across the client estate

Building a reusable evidence pack

MSPs who answer questionnaires from scratch every renewal season lose hours and often give inconsistent answers. A structured evidence pack built once and maintained quarterly cuts renewal time to under an hour.

How Assurix helps

The Assurix Trustmark continuously verifies the controls insurers ask about. Instead of answering questionnaires from memory, you point to independently verified evidence. MSPs in the programme report faster renewals and better terms with participating insurers.

Visit https://assurix.com/resources/respond-to-cyber-insurance-questionnaires to view the full interactive page.